Privacy Policy | Hamoye Risozo Document Services

Introduction

Hamoye Risozo Pte Ltd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our document services in compliance with Singapore's Personal Data Protection Act (PDPA).

Information We Collect

We may collect personal information that can identify you, including but not limited to:

Full name, contact details (email, phone number, address)
Government-issued identification numbers
Document details and contents for verification/translation
Payment information for service transactions
Communication records and service preferences
Technical data (IP address, browser type, device information)

How We Use Your Information

We use the information we collect for various purposes:

To provide and maintain our document services
To verify your identity and authenticate documents
To process transactions and send service notifications
To improve our services and develop new features
To comply with legal obligations and prevent fraud
To communicate with you about your account or services

Data Sharing and Disclosure

We may share your information in the following situations:

With government agencies for verification purposes when required by law
With third-party service providers who assist in our operations
During business transfers (mergers, acquisitions, etc.)
With your explicit consent for specific purposes
To comply with legal obligations or protect rights and safety

Data Security

We implement appropriate technical and organizational measures:

Secure servers with encryption for stored documents
Restricted access to personal information
Regular security audits and vulnerability testing
Secure document disposal procedures
Employee training on data protection practices

Your Data Protection Rights

Under Singapore's PDPA, you have rights including:

Access to your personal data in our possession
Correction of inaccurate or incomplete data
Withdrawal of consent for data processing
Request for information about how your data is used
Complaint submission to the Personal Data Protection Commission

Data Retention

We retain personal data only as long as necessary:

Service documents: 7 years from last transaction
Financial records: 5 years as required by Singapore law
Identification documents: Until verification is complete
Marketing data: Until consent is withdrawn

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on our website and updating the "Last Updated" date. Your continued use of our services after such modifications constitutes acknowledgment of the modified policy.

Contact Us

For questions about this Privacy Policy or your personal data:

Email: privacy@hamoye-risozo.sbs

Mail: Data Protection Officer, Hamoye Risozo Pte Ltd, 18 Cross Street, #11-08, Singapore 048423