Terms of Service

Last Updated: November 15, 2023

1. Acceptance of Terms

By accessing or using the document services provided by Hamoye Risozo Pte Ltd ("we," "us," or "our"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Service Description

We provide professional document services including but not limited to:

  • Document verification and authentication
  • Certified translation services
  • Notarization and apostille services
  • Document preparation and formatting
  • Legalization services for international use

3. Client Responsibilities

As a client, you agree to:

  • Provide accurate and complete information for document processing
  • Submit only authentic documents that you are authorized to process
  • Pay all applicable fees for services rendered
  • Comply with all applicable laws and regulations
  • Not use our services for illegal or fraudulent purposes

4. Fees and Payments

  • All fees are quoted in Singapore Dollars (SGD)
  • Payment is due upon service confirmation unless otherwise agreed
  • We accept major credit cards, bank transfers, and other approved methods
  • Additional government or third-party fees may apply for certain services
  • Refunds are subject to our Refund Policy outlined in Section 7

5. Service Limitations

Our services are subject to the following limitations:

  • We cannot guarantee acceptance of documents by third parties
  • Processing times are estimates and may vary based on circumstances
  • Certain document types may require additional verification steps
  • We reserve the right to refuse service for any legal or ethical reason

6. Intellectual Property

  • Original documents remain the property of the client
  • Translations and verifications become client property upon full payment
  • We retain the right to use anonymized data for quality improvement
  • Our service methodologies and systems are proprietary

7. Refund Policy

Refund eligibility is determined as follows:

  • Full refunds for services not yet initiated
  • Partial refunds for services partially completed, minus work performed
  • No refunds for completed services or government fees paid
  • Refund requests must be submitted in writing within 7 days

8. Liability Limitations

Our liability is limited as follows:

  • We are not responsible for decisions made by third parties based on our work
  • Liability is limited to the fees paid for the specific service in question
  • We are not liable for delays caused by government agencies or force majeure
  • Clients are responsible for verifying document suitability for intended use

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Singapore. Any disputes shall be subject to the exclusive jurisdiction of the Singapore courts.

10. Changes to Terms

We may modify these Terms at any time. Continued use of our services after changes constitutes acceptance of the new Terms. Material changes will be communicated to active clients.

11. Contact Information

For questions about these Terms:

Email: legal@hamoye-risozo.sbs

Mail: Legal Department, Hamoye Risozo Pte Ltd, 18 Cross Street, #11-08, Singapore 048423

Disclaimer: These Terms of Service govern your use of Hamoye Risozo's document services. They do not create any third-party beneficiary rights.